Refund policy

Last updated: 30 October 2026

This is an English translation for your convenience. The German version is legally binding.

Returns and cancellations

Our furniture and lighting are used, one-of-a-kind pieces. As a consumer, you have a statutory right of withdrawal of 14 days when buying via our online shop, by email or by phone. The full cancellation policy is set out below.

Please return a piece carefully packed and in the condition in which you received it. You are only liable for a loss in value if it results from handling the piece in a way that was not necessary to examine its nature, characteristics and functioning.

You bear the direct cost of returning the goods. For pieces that have to be returned by freight forwarder, we state the estimated return costs in our offer.

How to start a return

Notify us of your withdrawal by email to info@moebel-perdu.com, by post or by phone. Please contact us before sending a piece back so that we can arrange the shipping method and collection. Larger pieces are usually returned by freight forwarder. Your right of withdrawal does not depend on this arrangement.

Damages and issues

Please inspect the delivery on receipt and report any transport damage as soon as possible. For deliveries by freight forwarder, please note any visible damage directly on the delivery note. This does not affect your statutory rights.

Exchanges

As every piece is unique, exchanges are not possible.

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Rainer Zeisbrich, moebel-perdu, Hallgarter Str. 4, 65197 Wiesbaden, Germany, phone: +49 178 2843583, email: info@moebel-perdu.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods. For goods that, by their nature, cannot normally be returned by post, the cost is estimated at a maximum of approximately the amount we state in our offer for the respective piece.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To Rainer Zeisbrich, moebel-perdu, Hallgarter Str. 4, 65197 Wiesbaden, Germany, email: info@moebel-perdu.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date

(*) Delete as appropriate.